HELP & SUPPORT
Need a hand?
Emoji Mash is designed to be simple and offline-first. If something isn’t behaving as expected, the answers below cover the most common questions — or send a support message.
Frequently asked questions
Do I need an account?
No. Emoji Mash does not require an account or sign-in.
Does Emoji Mash work offline?
Yes. The puzzle library and your core game progress are stored on your device, so the game can be played without an internet connection.
Where is my score and streak stored?
Classic high scores, Daily progress and streak information are stored locally on your iPhone. Deleting the app may remove this local progress.
Why does an answer I think is right not match?
Emoji Mash accepts common answer variations and near-matches, but some clues have a specific intended answer. If you find a puzzle that feels unfair or ambiguous, send us the clue and what you entered below.
Can I replay the Daily Mash?
Your Daily Mash is intended as one result per day. Classic mode is available whenever you want to keep playing.
Contact support
Tell us what happened. Including your iPhone model, iOS version and the puzzle clue (if relevant) helps us investigate quickly.
Information submitted through this form is used only to respond to your support request. See our Privacy Policy.